Payments

Refund & Cancellation Policy

Last updated: September 17, 2026

GrowthWorx LLC provides digital products, system configuration, implementation and ongoing services. Because deliverables and work schedules vary, the refund and cancellation terms for a paid engagement are stated in the applicable proposal, order form or service agreement presented before purchase.

Before payment

Customers receive the applicable scope, pricing, billing timing and material service terms before payment. Please review those terms and ask questions before purchasing.

Setup and project work

Eligibility for a refund of setup or project fees depends on the applicable agreement, the work already performed, costs already incurred and any rights provided by law. Beginning discovery, configuration, design, writing, integration or other agreed work may affect refund eligibility.

Ongoing services

Cancellation timing and the effective end date of an ongoing service are governed by the applicable service agreement. Unless that agreement states otherwise, a cancellation request stops future renewal after the current paid service period and does not retroactively refund services already delivered.

Digital delivery

Websites, configurations, access, files or other digital deliverables are provided according to the approved scope and fulfillment process. Delivery timing begins after required payment, intake information and approvals are received.

Billing questions

If you believe a charge was made in error or a paid service was not delivered as agreed, email info@growthworx.ai. Include your name, organization, transaction date and a brief description so GrowthWorx can review the matter.

Agreement controls

If this policy conflicts with a signed service agreement or order form, that signed document controls for the applicable purchase. Nothing in this policy limits rights that cannot legally be waived.